Do you need help with your m-Path recovery code?

Instructions to locate and use your m-Path recovery code

To use your recovery code to re-connect with the study in the m-Path app, there are a few steps to follow:

1. Locate your m-Path recovery code

You may have taken a screenshot of your recovery code or noted it down when you first installed the app. If you have not made a note of this already, you can access it if you are still logged in to m-Path. To do this open the menu (upper left in the app), click on extra and then click on ‘Recovery code’. You may have to wait 15 minutes before the code is shown. This is so that someone that borrows your phone for a minute does not have immediate have access to the recovery code.

2. Uninstall m-Path

3. Reinstall m-Path and use the recovery code (not the invitation code) to connect to your account

When the app is opened for the first time, the app user is asked to give a nickname. However to use the recovery code you need to click on ‘or recover an old account’ (see screenshot below).

4. Enter the recovery code that you obtained in step 1 and click submit

You should not need to re-enter a nickname or invitation code, this step should re-connect you with your account and the study

If you have any questions or would like assistance with this process, please email us at calmingmindsproject@exeter.ac.uk